Newhouse-based Terex Trucks has become the first firm in the world to reach new quality standards within its industry.
Approved by LRQA (Lloyd’s Register Quality Assurance Ltd), ISO 9001:2015 is a certified quality management system.
It is designed for organisations who want to consistently provide products and services that meet the needs of their customers and stakeholders.
Terex Trucks worked for four years with East Kilbride-based Ideagen, an information management software provider, to successfully implement the new system.
Quality manager Martin Dolan was in charge of leading the process and rewriting the company’s management strategy to achieve certification.
He said: “Being one of the first companies in the world, and the first in our industry, to attain certification is a testament to the extensive investment we’ve made in quality improvements, people and facilities.
“Our aim was to improve product, process and service quality, increase customer satisfaction levels and improve productivity, therefore reducing costs.
“Gaining this certification will also provide us with a competitive advantage in situations or industries where it is not a contractual obligation or expectation.
“We are extremely proud of the trucks we produce and the new quality management system has changed the ethos of the whole business with all employees now having a better understanding of our customers’ requirements.
“It has been great for staff morale and is helping us develop as a world class business.”
Terex Trucks has also been working towards achieving ISO 14001:2015, an environmental management system, and expects to receive its certification for this later in the month.