ScotRail Alliance achieves best performance since May 2015

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The ScotRail Alliance’s performance in recent weeks is the best it has achieved since May 2015.

Figures for the four weeks to 16 September 2017 show that 94.1 per cent of trains met the industry standard public performance measure – the best four-week performance since May 2015. Abellio took over the franchise in April 2015.

This takes ScotRail’s moving annual average – the average performance over the previous 12 months – to 91.21 per cent, which meets the regulatory target.

Other key features of recent performance include:

- The four-week performance is 3.4 percentage points better than the same period last year.

- The annual average performance is 1.6 percentage points higher than at the same time last year.

- The moving annual average in England and Wales is 88.1 per cent.

Earlier this summer it was revealed that ScotRail is the best performing large operator in the UK, and nine out of ten customers told the independent National Rail Passenger Survey by Transport Focus that they were satisfied with ScotRail – equalling its best ever score.

ScotRail Alliance Operations Director Perry Ramsey said: “These figures show that the ScotRail Alliance continues to deliver excellent service for our customers.

“For us to achieve our best performance in more than two years is down to the hard work of our people, who continue to go above and beyond to help customers travel about hassle free.

“But we are far from complacent. We know that customers want us to get even better, and we are delivering the investment to make that happen.

“We’re building the best railway Scotland’s ever had. The new and better trains coming to Scotland will mean faster journeys, more seats and better services for our customers.”

Humza Yousaf, Minister for Transport and the Islands, said:

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Taylor Wimpey have confirmed directly with local Councillor Nathan Wilson that the organisation retains its commitment to building a park and ride at Shieldmuir Train Station. In response to recent enquiries made by Councillor Wilson, Taylor Wimpey have advised that engagement is taking place with Network Rail over the latter’s approval procedures and that once this process is complete, work will be able to begin on site. The developer has informed the Motherwell Councillor that during the period of investigation undertaken since the commencement of building work was delayed in January 2018, an unrecorded service chamber has been discovered on site. The project cannot move forward until further clarification is provided on the nature of the service chamber and Taylor Wimpey are in the process of commissioning a contractor to assess the situation. The developer’s initial judgement is that this is likely a redundant service. A senior representative of the organisation has also informed Councillor Wilson that a member of the Taylor Wimpey production team will be sent out to inspect the vacant land following a request he made at the beginning of 2019 for maintenance work to be carried out on site should construction of the park and ride remain some time away. Councillor Nathan Wilson said: “Taylor Wimpey have communicated to me directly that the park and ride facility is a project that the organisation remains committed to delivering. “However, it goes without saying that the lengthy delay is still very disappointing and frustrating. “An unrecorded service chamber has been identified on site and progress is unable to be made until this has been investigated. “Taylor Wimpey have relayed to me that an on-site inspection of the vacant land will take place and I hold to the view that maintenance work should be carried out in the short term to improve it’s current condition. “I will continue to engage with the relevant stakeholders and re-inforce to them the importance of the park and ride project locally. Motherwell and Wishaw CAB takes home 40 per cent of the prizes

“These latest figures confirming ScotRail’s best performance since May 2015 is very welcome news indeed. ScotRail has come a long way since the Performance Improvement Plan (PIP) was implemented a year ago and last month saw them become the best performing large train operator in the UK.

“While they are now above PIP levels, ScotRail is maintaining focus on continued improvement as ‘business as usual’.

“The very real efforts to lift performance is a credit to all the staff who have worked hard to deliver this in the face of unrelenting, often unwarranted, criticism. I am not complacent and will continue to monitor performance as ScotRail works hard to build the best railway Scotland has ever had.”