Panicked mum slams surgery

DISAPPOINTED: Charlene with baby Jake.
DISAPPOINTED: Charlene with baby Jake.

A young mum says she was forced to take her baby son to A&E after calling a GP surgery ‘89 times’ and failing to get an appointment.

Charlene Fraser told the Speaker she called the John Street Surgery in Bellshill dozens of times in a desperate bid to have her son, Jake Adams, seen.

She finally got an answer 20 minutes later after the line was constantly engaged - but claims she was told there was no appointment available that day at the practice of Dr Walker for the five-month-old, despite him having a chest complaint.

Charlene said: “It took me 89 phone calls to the surgery to finally get through, only to be told there was no appointments left at all, which is an absolute joke.

“Adam was given an inhaler as his chest is crackly due to a viral that’s been going on from the start of December, which he was hospitalised for because it knocked him for six.

“He was quite chesty and had a wheeze when I phoned the surgery.

“I told the lady on the phone what was wrong with him and she said I would need to phone at 8am the next morning as there was no appointments, and I couldn’t even speak to a doctor.”

John Street Surgery practice manager Sandra Gibson said she couldn’t discuss individual cases, but added: “The practice has a complaints procedure and if the patient wishes to contact me direct, I will be happy to deal with the issues raised.”

For the full story, see this week’s Speaker.