North Lanarkshire Council’s new anti-social service responded to over 8,000 complaints with resolution rate of 99 per cent in its first year.
A 32 per cent increase in the number of complaints is put down to a rise in public confidence, wider knowledge of the service and its growing reputation for stopping anti-social behaviour in its tracks.
Councillor Sam Love, convener of Housing and Social Work, said: “It’s not only the outcomes that reflect the improved service, we’re also receiving positive feedback from the tenants and residents we’re here to help, and our service is effectively responding to their needs.”
One of the biggest changes to the service is the reactive team of night officers which tackles anti-social behaviour at peak times with figures showing that 85 per cent of all anti-social incidents take place at weekends.
Elaine McHugh, head of Housing Services said: “We’re responding to complaints of anti-social behaviour as and when they are happening.
“For example 68 per cent of the complaints we received related to domestic noise, and attending these incidents while they’re ongoing allows us both to resolve them and helps us to build more positive relationship with complainers.
Another aspect of the new service is partnership work with Police Scotland for an ‘Out of Hours’ project which involves officers from Police Scotland and North Lanarkshire Council’s Antisocial Response Team visiting ‘hotspots’ and carrying out joint visits to properties where residents are causing problems for their neighbours.
During the pilot of this service over 300 joint visits took place and a range of action taken against those making the lives of others a misery.
Inspector Alistair Anderson, of Motherwell and Wishaw Community Policing Team, said: “By identifying repeat locations and offenders, we are able to take the appropriate action ranging from advice and guidance, through to formal warnings, the issuing of Fixed Penalty Notices or in reporting offenders to the Procurator Fiscal.
“Through this approach we have already witnessed a reduction in calls to problematic addresses that we have identified across the locality area of over 70 per cent.”
To contact the service call 0300 123 1382.