Success seems to be a Sure Thing!

Sure Thing! CEO Brendan Devine
Sure Thing! CEO Brendan Devine

A Eurocentral-based car insurance broker plans to quadruple its staff in the next four years having already done so over the last 12 months.

Since launching last April Sure Thing! Insurance Services Limited has outstripped its pre-launch predictions, with sales up 190 per cent on forecasts and 80,000 customers currently live.

This has allowed the team at Maxim Park to grow from 25 to almost 100 and, with plans to expand the premises in the next year, staff numbers are set to reach 400 by 2019.

Brendan Devine, CEO of Sure Thing!, said: “We’ve exceeded all expectations in terms of what we set out to do.

“We’re providing competitively priced policies to customers who love their cars and can’t get enough of driving them.

“Our aim is to take the complication out of buying insurance and allow customers to focus more on enjoying driving their car.

“The quality of our customer service advisers really shows in customer survey scores.

“More than 90 per cent would recommend us; complaints total just 0.02 per cent of overall written policies; and call abandon rates are less than three per cent, indicating excellent service levels.

“Following such a successful initial year, we’re carefully considering our next moves, which are likely to take us into new product markets, as well as laying the groundwork for more ambitious long term plans.

“However, the main priority is caring for our existing customers and those joining us for the first time.

“As our team continues to expand and customer volumes go from strength to strength, we’re looking forward to an even more fruitful second year in business.”