Dream move turns into a nightmare

Evan McGrath, towel rails in bathroom dont work.
Evan McGrath, towel rails in bathroom dont work.

An Uddingston couple say the purchase of their dream home has turned into a nightmare - after hundreds of issues were discovered by a surveyor.

Evan McGrath and Laura Carey were excited to move into the new-build detached property on Oakbank Crescent, within the Springfield Homes development, four weeks ago.

However, their joy soon turned to dismay as they began to discover faults around the home.

Evan explained: “We’ve been in the property a month now, and had a survey carried out which identified 310 items that need resolved.

“I’ve spoken with the sales staff, site manager and even the chairman of Springfield Homes, but nothing is being done.

“I was told by Springfield that they can’t discuss the snagging list, and that I should speak with the NHBC (National House Building Council) instead, but they say it’s up to Springfield.”

He continued: “It’s taken the shine off it. It’s our first new house together, and we’ve been chasing a house from this builder for a year based on its reputation.

“But we can’t even properly move in and settle.

“We’ve had the en suite taken out already. We haven’t put up light fittings etc as we know there’s work needing done to the ceiling and it would be pointless.

“Areas under the windows haven’t been plastered properly, the living room floor is uneven and doors aren’t hung properly.

“The kitchen drawers have collapsed because they were being held in with one screw, and to put the dishwasher on, we also have to switch on the cooker hood. It’s madness.

“There are five families living in the development and I’m led to believe they’re having the same problems.

“The show home isn’t open yet, but I would love to see the quality in there when it does.”

Springfield is building 70 new homes on the site, off Bellshill Road.

As well as the quality of workmanship in the house, Evan is also critical of Springfield’s customer service after weeks of frustration.

He added: “I have many email chains saved between myself and their customer care team and even directors.

“I have also had Springfield Homes chairman Sandy Adams in my property last week, along with site and contract managers over the past six weeks, and still nothing.

“Right now I have to get NHBC to contact them as I am getting nowhere with them.

“One example was on Friday when we advised the customer care team of dates we are available for trades to come in and fix items, one which is now a health and safety issue.

“They failed to come back to me so I had to get the NHBC to call them to contact me regarding this and even the email correspondence is poor as it does not give a time or anything.

“The examples are endless.”

The Times & Speaker contacted Springfield Homes for a statement in response to Evan’s complaints.

A spokesperson for the house builder said: “We are sorry Mr McGrath is not happy with his new home.

“As we believe his complaint to be wholly unreasonable we put it immediately in the hands of NHBC.

“Should they find any works are required to bring the house within NHBC quality guidelines then we will comply entirely with their requirements.”

Springfield was named Home Builder of the Year at the Homes for Scotland Awards 2015, held in May. It also received the Best Customer Service Initiative title, for the second year in a row.