Contact centre looks to double its workforce

Ascensos managing director John Devlin
Ascensos managing director John Devlin

Motherwell contact centre Ascensos is launching a recruitment drive to find 200 new employees, a move which will double its workforce over the next six months.

The move comes after the Airbles Road-based organisation promised to become the area’s biggest private sector employer within five years of being established.

Ascensos was established in 2013, after receiving a £1.8 million grant from Scottish Enterprise, to provide bespoke customer services across social media, online and traditional channels.

It has already beaten off some of the world’s most established contact centre providers to win contracts with brands like B&Q, Wickes and Scottish Power in a variety of different projects.

The recruitment programme has seen advertisements appear on billboards across Lanarkshire, in newspapers and online, and is already prompting a steady stream of applicants.

Managing director John Devlin said: “From the very beginning, our business has been built upon employing the very best, most engaged and lively people, and our latest recruitment drive is aimed at adding more of the same to our award winning team.

“Our staff act as ambassadors to some of the most prestigious brands across the UK, and so it is essential that they are expert communicators, can think on their feet and take a pride in helping people – whatever the enquiry.

“We have even had one of our advisors invited to a wedding after a B&Q customer met her future husband instore, so we guarantee every day will bring something new!”