On the right track with info updates

IN THE KNOW . . . ticket examiner George McFarlane checks out his new smartphone.
IN THE KNOW . . . ticket examiner George McFarlane checks out his new smartphone.
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COMMUTERS using trains in Motherwell will be better equipped than most to deal with the unpredictable Scottish weather after ScotRail announced this week they have issued staff with smartphones.

The smartphones have been given to 40 staff at Motherwell, and will speed up communications and offer live travel information which can be passed on to train passengers.

Ticket examiner George McFarlane, who lives in Motherwell, said they would make a ‘real impact’ on improving customer communications.

The 33-year-old, who has worked for ScotRail for seven years, said: “The smartphones mean we can offer live travel information to help customers plan onward journeys and connections. This will give a big boost to the quality of the information we provide, particularly during winter.”

Alan Devine, on-train manager for Motherwell, added: “The smartphones will help on-board staff provide faster and up-to-date travel advice to customers. There is no doubt that services will be disrupted this winter if there is a repeat of the extreme conditions experienced last year.

“However, we will endeavour to keep people informed over the coming months and the smartphones are part of our efforts to be better equipped.”

Commuters who have their own smartphone, can also download a winter weather application which has been launched by the train operator.

Anyone wanting the ‘app’ can download it by texting ScotRail to 86688.