Staff at a Motherwell car retailer are in the driving seat after winning a national award for customer service.
The Peter Vardy dealership on Airbles Road has walked away with the coveted Vauxhall Customer Excellence Award 2015, presented annually by the British manufacturer.
The award recognises and rewards top performing retailers for the quality of service they give to their customers, using only customer satisfaction as the judging criteria. The dealership won the same award two years ago.
Motherwell managing partner Scott Reid said: “What a fantastic start to the year. To win this award again is a great achievement and we would like to thank all of our customers for continuing to represent us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to secure this incredible award.
“When customers visit our dealership, they can feel confident that they will be receiving truly dedicated customer service. Indeed, as we are so committed to customer care, we’ll be doing our very best to ensure that we make it a hat-trick of award wins next year.”
Customers are invited to take part in both surveys after they buy a new Vauxhall and after they get their vehicle serviced for the first or second time.
Well over 100,000 responses were collected by Vauxhall last year and the Motherwell retailer was the only Scottish based dealer group to be shortlisted for the award.
Only those with 91 per cent or higher satisfaction ratings can enter and Peter Vardy Motherwell had a score of 93.5 percent.
Steve Catlin, Vauxhall retail sales director for the UK and Ireland, presented the team with the award.