North Lanarkshire Council has been making changes to its anti-social response service in order to tackle disruption head on.
The service tackles anti-social behaviour at peak times, responding to figures showing that 85 per cent of all incidents take place at weekends.
A new night team attends calls when the out-of-hours service is running - on Thursdays-Sundays from 6.45pm-3am and until 5am on Fridays and Saturdays.
The service was piloted from January prior to its official launch in April, during which time it averaged 271 calls a month, with 103 of these being calls outs for the night team.
Fifty-five warnings were issued to resolve an incident, 88 advice visits took place, an incident of excessive noise resulted in equipment being seized, a breach of ASBO was reported and 21 visits were conducted with police.
Other changes are a new central reporting service which is accessible 24-hours-a-day to take complaints and provide help and assistance, improving the advice service and having a dedicated team for each local housing area.
In addition officers can hand out on-the-spot fines, remove noise nuisance equipment from homes, and with police support put an immediate stop to serious antisocial incidents.
Council depute leader Jim Smith said: “We’ve made significant changes to our service to ensure it effectively responds to the needs of our residents. A working group reviewed our service and its findings told us we needed to make some changes.
“We’ve done that, and are already improving the quality of lives of local people and taking tough action against those who make the lives of others a misery.”
Councillor Sam Love, convener of Housing and Social Work Services, added: “Whether it’s vandalism, graffiti, noise nuisance or racial harassment, we know how these issues can impact on lives and how important it is we react and resolve incidents quickly, effectively and sensitively.
The changes we’re making to our service – from the initial call, to tackling the problem and taking enforcement action – will help us to do just that.”
To contact the service call 0300 123 1382.