The Care Inspectorate has given a five-star rating for the quality of care, staffing and leadership at sheltered housing in Bellshill and Viewpark.
North Lanarkshire Council received the glowing report following a recent inspection, with the Care Inspectorate grading the three main inspection areas – quality of care, quality of staffing and management and leadership – as ‘very good’ with a score of five.
There are seven sheltered housing facilities in Bellshill and Viewpark, in Clay Road, Central Park, Moray Quadrant, West End Drive, Woodlands Grove, Kew Gardens and Unitas Court, providing care and support to vulnerable people.
From feedback, 96 per cent of residents were happy with the quality of care and support the service gives.
Head of housing services Elaine McHugh said: “We’re absolutely delighted with the findings of this inspection report and this is testament not only to the managers and staff committed to delivering the highest standard of service, but to the residents who use our services and the families we support.
“Our sheltered housing services are in place for some of the most vulnerable people across our communities and it’s important that the very best level of support, care and facilities are in place to meet a wide range of needs.
“To achieve a ‘very good’ rating across all inspection areas is very pleasing and I’m confident we’ll continue to meet the high standards we’ve set ourselves, putting service and people first at the heart of our service.”
Other examples highlighted by the inspectorate include new residents being supplied with a welcome pack, being supported by a sheltered housing officer and each tenant has a support plan in place.