A bedridden woman with multiple health problems was so upset by her treatment in hospital she left just three hours after arriving by ambulance.
Theresa Brownlie has now drawn up a legal document to let doctors know she never wants to go back to Wishaw General.
Mrs Brownlie, of Wrangholm Crescent, New Stevenston, claims she was humiliated after staff refused to help her go to the toilet. Despite being in severe pain, she phoned her husband, William, who went to the hospital and drove her home.
Mrs Brownlie (58) said it isn’t the first bad experience she has had at Wishaw General. Now, with the help of advice group Equals Advocacy, she has written a statement - not legally binding - saying she wants in future to be treated at Monklands Hospital.
She suffers from chronic rheumatoid arthritis and diabetes, and also has mental health issues. For the past five years she has suffered severe abdominal pain which she says hasn’t been diagnosed. This pain led to her doctor ordering an ambulance to take her to hospital last month.
Mrs Brownlie said that when she asked for help to go to the toilet she was told there weren’t enough staff. She claimed nurses manhandled her and tried to make her use a bedpan.
She said: “I was crying my eyes out. I want to get help and get better, but they make it so uncomfortable. I’m scared there and will never go back.”
Mr Brownlie said his wife was ‘very upset’ when he arrived. He added: “I was angry. I thought she was there to get treatment.”
Wishaw General said it was aware of Mrs Brownlie’s complaint. A spokesman said: “We aim to provide the highest standard of care to our patients and we regret any instance where they may feel we have not met this standard.
“We would encourage any patient who has concerns about the care or treatment they received to raise these at the time with staff.
“We are aware of this case and take the concerns raised very seriously. However, we cannot discuss the detail of individual cases due to patient confidentiality.”