Dalziel High scores top marks for excellence

Dalziel High School deputy head Jennifer Di Mambro and pupils celebrate the school's Customer Service Excellence Award
Dalziel High School deputy head Jennifer Di Mambro and pupils celebrate the school's Customer Service Excellence Award
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Dalziel High School has been given the thumbs up in its latest Customer Service Excellence Award report - with its best ever ratings.

The Motherwell school has retained its Customer Service Excellence status, the latest in a series of successes under the Government-backed excellence accreditation scheme and its predecessor, Charter Mark.

And for the first time Dalziel had received eight Compliance Plus categories, indicating standards over and above those expected under the scheme.

The 2014 audit consisted of a two-day inspection covering evidence for a variety of criteria, meetings with various stakeholders and a tour of the school.

Headteacher Robert Birch believes the exceptionally positive report is testament to the work ethic of staff and the relationships they have with both pupils and parents.

In addition to the eight Compliance Plus categories, none of the criteria assessed were regarded as only ‘Partial Compliance’.

Mr Birch said: “I am delighted that this excellent report highlights the superb work being done in our school and recognises the hard work of pupils and staff and the excellent support from parents.

“We are very pleased that the report highlights eight different areas as ‘Compliance Plus’ which is defined as Behaviours or practices which exceed the requirements of the standard and are viewed as exceptional or as an exemplar to others.”

The assessor also recommended that Dalziel’s partnership work should be considered as an example of ‘transformation practice’ which may result in further promotional activity for the school.

Although Dalziel has only three associated primary schools, the large number of placing requests it receives means that, each year, it is involved with over 20 primaries from all over North Lanarkshire and beyond.

The school is staffed by 90 employees.

In his report auditor Robert Sullivan said Dalziel High School was found to have a deep understanding of, and commitment to, Customer Service Excellence.

He continued: “The commitment was displayed from senior management levels through to operations and front line staff.

“I would like to take this opportunity to thank those people involved in the overall assessment process.
“It has been a pleasure meeting with your team and having the opportunity to observe your service in action.”

In 2014 Dalziel achieved its best examination results ever.