Association puts customers first

BEST PRACTICE . . . delighted staff members of the Clyde Valley Housing Association Customer Care Working group are pictured with board member Helen Layden.
BEST PRACTICE . . . delighted staff members of the Clyde Valley Housing Association Customer Care Working group are pictured with board member Helen Layden.
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Clyde Valley Housing Association (CVHA) has been awarded Customer Service Excellence Accreditation - the Government standard that supercedes Charter Mark status.

CVHA’s Customer Care Working Group, made up of staff, board members, tenants and owners of the housing association, has been instrumental in leading service process improvements such as the creation of a customer charter, which has helped the organisation gain the award.

For full story, see this week’s Times & Speaker, dated Thursday, August 25.